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Privacy Policy

1. Overview

Royal Beauty Concierge (“RBC”, “we”, “our”) is committed to protecting your personal data and privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or interact with our website.

We follow internationally recognised data protection principles, including those aligned with the General Data Protection Regulation (GDPR) and applicable Thai data protection laws (PDPA).

2. Information We Collect

We may collect the following types of information:

Personal Information
  • Full name
  • Date of birth / age
  • Nationality
  • Contact details (email, phone number, messaging apps)
Medical Information
  • Health history
  • Current medical conditions
  • Medications and supplements
  • Photographs (for assessment purposes)
Travel & Booking Information
  • Travel dates
  • Accommodation details
  • Procedure preferences
Communication Data
  • Messages, emails, consultation notes
  • Records of communication with our team

3. How We Use Your Information

Your information is used only for purposes related to your care and service experience:

  • Coordinating consultations with surgeons
  • Assessing suitability for procedures
  • Planning your treatment and stay in Bangkok
  • Communicating before, during, and after your procedure
  • Providing follow-up support (1, 3, 6 months and 1 year)
  • Improving our services and client experience

We do not use your data for unrelated purposes.

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g. submitting enquiry forms)
  • The necessity to perform services you request
  • Legitimate interests in providing safe and effective coordination services

Sensitive medical data is processed only with your explicit consent.

5. Data Sharing

Your information may be shared only with relevant parties necessary for your care:

  • Board-certified plastic surgeons
  • Hospitals and licensed medical facilities
  • RBC internal care and coordination team

We do not sell, rent, or distribute your personal data to third parties for marketing purposes.

6. International Data Transfers

As part of medical travel coordination:

  • Your data may be transferred internationally (e.g. between your home country and Thailand)
  • We take reasonable steps to ensure data is handled securely and appropriately

7. Data Security

We implement reasonable safeguards to protect your data, including:

  • Secure communication channels
  • Controlled internal access to sensitive information
  • Confidential handling of medical and personal records

However, no system is completely secure, and you acknowledge this when using our services.

8. Data Retention

We retain your data only for as long as necessary for:

  • Medical coordination and follow-up
  • Legal, regulatory, and administrative requirements

When no longer required, data is securely deleted or anonymised.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where permitted)
  • Withdraw consent for data processing
  • Request restriction of data use

Requests can be made by contacting our team.

10. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website performance
  • Understand user behaviour
  • Enhance user experience

You can control cookie preferences through your browser settings.

11. Third-Party Services

We may use third-party tools (e.g. messaging platforms, booking systems, analytics tools).

These services may process your data under their own privacy policies.
We select providers with reasonable data protection standards.

12. Updates to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

13. Contact

If you have questions about this Privacy Policy or your data, please contact:

Royal Beauty Concierge (RBC)
Email: [Insert Email]
Location: Bangkok, Thailand

14. Acceptance

By using our website or submitting your information, you confirm that:

  • You have read and understood this Privacy Policy
  • You consent to the collection and use of your data as described